Welcome to www.toliea.com! This Privacy Policy is intended to explain how Toliea® collects, uses, stores, and shares your information in the following circumstances:
When you visit Toliea website at www.toliea.com, its mobile applications, use its WiFi services, or visit any other digital platform where this Privacy Policy is posted (“Website”); When you purchase our products and services (“Products”); When you communicate with us via email, text, or telephone (“Communications”); And when we interact with service providers, partners, governmental agencies, and other third parties to collect and process your information (“Third Parties”).
For more information about your choices regarding your information, please see “Your Choices” below.
To learn more about how our Website, Products, and Communications use cookies and related technologies , please see “Cookies and Related Tracking Technologies” below.
If you have any questions about our Privacy Policy, you can contact us.
Information We Collect About You
Information Collected Directly from You
We collect various types of information about you when you use our website, visit our stores, purchase our products, and engage in communication with us. This includes activities such as registering an account, updating your profile, accessing content, making purchases, participating in promotions or incentive programs, joining our loyalty program, and interacting with our customer support. The information we collect directly from you includes:
- Basic Identifying Information: This includes your full name, signature, mailing address, email address, phone number, account name, username, and similar identifiers.
- Device Identifiers and Other Unique Identifiers: When you interact with our website and products or communicate with us, we automatically collect information such as device identifiers, IP addresses, cookies, beacons, pixel tags, mobile ad identifiers, and other unique identifiers. For more details, please refer to the section on Cookies and Related Tracking Technologies.
- Payment Information: We collect payment information, such as credit card details and other payment forms, to facilitate your purchases of our products. This information may be collected directly from you or from our third-party partners.
- Internet or Other Network Activity: This category includes your browsing or search history, as well as other interactions with our website, emails, and advertisements. We collect this data automatically from your devices, directly from you, and from our third-party partners.
- Commercial Information: This includes details such as product details you’ve viewed, your preferences, purchase history, loyalty program activities, and other commercial data. We collect this information directly from you when you interact with our stores, website, and products.
- User Content: This may include communications with us and any other content you provide, such as social media profiles, photos, images, videos, survey responses, comments, product reviews, recommendations, and other content.
- Audio and Visual Information: This includes photos, images, videos, and recordings of your voice (e.g., for quality assurance purposes during customer service calls). We collect this information directly from you and from our third-party partners.
- Inferences: This refers to inferences we may draw based on the above information and your interactions with us. We collect this information directly from you, automatically from your devices, and from our third-party partners.
Information We Collect Automatically
When you use our Sites, Products, and engage in Communications with us, we may automatically collect certain information from you, including:
- Usage Information: This includes features you use on our Sites, links you click, items you view, pages you visit, emails and advertisements you view, Products you view and purchase, browsing time, and referring and exiting pages. We may collect this information through various tools, including but not limited to session replay software.
- Device Data: This encompasses information about the device you are using, such as device type, temporary or persistent unique device identifier (UDID) placed by us or our service providers, device IP address, operating system, browser type, and data regarding your use of our Sites.
- Location Data: This includes imprecise location data derived from IP addresses or indicating city or postal code levels. Our Sites may also collect device location information. Your device should require permission before our Sites obtain precise geolocation data from a browser’s geolocation API or technologies like GPS, WiFi, and/or cell towers. We and our service providers may use this approximate or precise geolocation data, along with other information submitted by you, to provide location-based services such as local Store information, search results, special offers, and personalized content. Most browsers and mobile devices allow users to enable or disable precise geolocation via pop-ups or controls in the settings menu.
- Cookies: These are small data files stored on your device to uniquely identify your browser. We use session and persistent cookies on our Sites. Session cookies facilitate site navigation and expire when you close your browser, while persistent cookies personalize your experience, remember preferences, and support security features. Persistent cookies also enable advertising both on and off our Sites. These cookies may remain on your device for extended periods and can typically be controlled through browser settings.
- Pixels (Web Beacons): This is code embedded in websites, videos, emails, or advertisements to transmit usage information to a server. Pixels come in various types, including image pixels (small graphic images) and JavaScript pixels (containing JavaScript code). When you access content containing a pixel, it may allow us or a third party to drop or read cookies on your browser. Pixels, in conjunction with cookies, track activity by a specific browser on a specific device. We may include pixels from third parties to track our Communications, deliver advertising, and offer additional functionality, such as linking our Sites with your social media account.
Information we collect from our Third Party partners
From time to time, we may collect information about you from Third Parties, including:
- Partners: These may be entities that offer co-branded Products, sell or distribute our Products, or engage in joint marketing or advertising activities.
- Publicly available sources: This includes data available in the public domain and information obtained through widely available media sources.
- Service providers: These are organizations that perform services on our behalf, such as advertising, analytics, payment processing, delivery, fulfillment, fraud prevention, and security-related services.
Cookies and Related Tracking Technologies
Cookies play a crucial role in enhancing the functionality of our website. They enable us to gather insights into which parts of the website are most popular, analyze technical and navigational information, and strengthen our fraud prevention measures. Additionally, cookies, along with other data collection tools such as web beacons and server logs, contribute to your overall experience on our website. For example, we utilize analytic service providers to study user interactions with the website. These tools utilize cookies to collect standard internet log information and user behavior data in an anonymous format. Subsequently, the information generated by these cookies, including your IP address, is transmitted to our data collection tool service providers. We then utilize this information to evaluate visitors’ usage of the website.
To understand how users access and utilize our website, as well as to assess market trends and the popularity of our products and services, we rely on analytics services such as Google Analytics. As part of this process, we may integrate tracking technologies into our website and certain communications. You can learn more about Google Analytics by visiting “How Google uses information from sites or apps that use our services.“
Session Replay
Our website may occasionally utilize technology commonly known as “session replay” technology, which allows Toliea to understand how users interact with the website, including replays of their interactions with our website. By using our website, you acknowledge that you have read this disclaimer and understand that Toliea may use this session replay technology to record how you interact with our website, which may be used by Toliea for its own internal analytical purposes, and to improve and enhance our website.
How do we use your information?
We utilize your information for the following purposes:
- Fulfilling your requests, such as processing product orders and responding to email inquiries;
- Supporting our core business functions, including order fulfillment, internal business process management, authentication, loss and fraud prevention, and public safety functions;
- Communicating with you regarding our products and promotional offers;
- Providing access to our websites and physical stores;
- Enhancing our websites, products, and stores;
- Maintaining your Toliea account and loyalty program membership;
- Improving our marketing strategies and promotional activities;
- Conducting statistical analysis of website usage, communications, and store visits;
- Contact you;
- Resolving disputes, investigating issues, and enforcing our terms of service;
- Assisting in diagnosing server problems, managing our websites, and improving our products;
- Facilitating business transactions such as mergers, acquisitions, asset sales, bankruptcies, or related transactions.
How do we disclose your information?
We may disclose your information in the following circumstances:
- With Your Consent: We may disclose or provide your information with your consent, which may be obtained in writing, online through agreements, acceptance of our website terms, orally (including over the phone), or by other means.
- With Service Providers and Business Partners: We may disclose or provide your information to third parties, including service providers, affiliates, subsidiaries, business partners, credit/debit card processors, shipping partners, customer service partners, auditors, law firms, marketing networks, internet service providers, data analytics providers, debugging and error repair companies, and third parties assisting in preventing malicious activities. Additionally, we may disclose your information related to financial products or co-branded products.
- In Business Transfers: Your information may be disclosed as part of business transactions such as mergers, acquisitions, joint ventures, corporate reorganizations, financing, or asset sales. In the event of bankruptcy, insolvency, or receivership, your information may be transferred as a business asset to third parties.
- For Legal Process and Protection: We may disclose your information to comply with laws, regulations, legal processes, governmental requests, or for reasons we believe are reasonably necessary to enforce agreements, protect rights or interests, property, safety, resolve disputes, prevent fraudulent or improper use of our website, or facilitate tax calculations.
Please note that the use and disclosure of information are subject to additional terms and conditions in the website terms &conditions.
How do we secure your information?
Although no system or website can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in accordance with all applicable laws and regulations, as appropriate to the sensitivity of your information.
How long do we keep your information?
We retain your information for as long as necessary based on the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so securely and in accordance with the nature of the information being disposed of.
Links to Third-Party Sites
Our website may contain links to websites or applications owned or operated by third parties. Please note that these links are provided for your convenience and information only. They may operate independently from us and have their own privacy policies or statements. This privacy policy does not apply to the practices of these websites or applications. We recommend that you review the privacy policies of these websites or applications to understand how they collect and use information.
Do Not Track
Our websites may occasionally collect information about your online activities, spanning across time and across our various websites. When you use our websites, third parties may also collect information about your online activities, spanning across different internet websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, intended to signal to websites that you do not wish to be tracked across different websites you visit. Currently, our websites do not change their operations based on the detection of a “Do Not Track” or similar signal. However, our websites do recognize a global privacy signal, as outlined in the “Your Choices” section below.
Social Media Widgets and Single Sign-On Services
Our website utilizes third-party social media widgets such as buttons or similar mechanisms from platforms like Facebook, Twitter, Instagram, Pinterest, YouTube, and/or FourSquare. These third-party features may gather information about you, such as your IP address and the page(s) you visit on our website. They may also deploy cookies on your device. These social media widgets are hosted either by third parties or by our website. Your interactions with these features are subject to the privacy policies of the third-party social media networks that provide them.
Children
Our website is intended for adults, and we do not knowingly collect personal information from children under the age of 18. If you are the parent or guardian of a child under the age of 18, and you believe your child has provided their personal information to us, please contact us.
Your Choices
Depending on where you are located, you may have the following rights:
- Right to Know/Access/Portability: You may request that we confirm whether we are processing your information, obtain details about the processing activities, and obtain a copy of such information, subject to exceptions.
- Right to Delete: You may request Toliea to delete your information, subject to exceptions.
- Right to Correct: You may request Toliea to correct your information, subject to exceptions. Regardless of your location, you can view and correct your account information by logging into your account online or contacting us.
- Limitation on Processing Sensitive Personal Information: If you reside in California, you may request Toliea to limit its processing of your sensitive personal information, subject to exceptions.
- Opt-Out of Selling, Sharing, or Targeted Advertising: Some online tracking technologies we use may be considered “selling”, “sharing”, or “targeted advertising” under applicable law. You can refuse such activities by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of our website. Additionally, you can separately opt-out of this process by submitting a request. If your browser or extension supports it, you can also use the Global Privacy Control (GPC) signal to refuse online tracking technologies.
- Right to Appeal: You may appeal any denial of access, deletion, correction, or refusal, as described above.
To exercise any of the above choices, please contact us-Toliea .
Changes
Toliea® may change this Privacy Policy from time to time. Toliea will notify you about changes to this Privacy Policy, as appropriate under applicable law, which may include notice posted on the Sites or in Communications with you.
Contacting us
If you have any questions regarding this Privacy Policy, please contact us-Toliea®.